Computer Tips and Tricks -- Windows 7 Cool Feature - Problem Steps Recorder
Computer
Tips and Tricks
Windows 7
ships with a utility named PSR (Problem Steps Recorder) that records the steps
you’ve taken on the computer automatically including mouse clicks. You can use
these recordings to speed up issues when you’re dealing with tech support.
Problem Steps
Recorder can be used to automatically capture the steps performed by a user on
a computer, including a text description of where they clicked and a picture of
the screen during each click. This capture is then automatically saved to a
file that can be used by a support professional to help the user troubleshoot
the issue or understand what steps were taken by the user.
Steps :
o Click
Start à Click Run or (Win + R) to open
Run Command.
o Type
PSR and Press Enter.
o Problem
Steps Recorder toolbar will appear.
o To
Start the capture simply press on the “Start Record” button:
o Now
whatever you do on your computer it will be recorded in snaps as well as text.
o To
Stop recording simply press “Stop Record” button.
o You
will be prompted to save the resulting ZIP file:
o Write
the name of the file and save it on the desktop or any location.
o Now
extract the compressed file by right click extract all option.
o A Problem.mht
file will be there in the extracted folder.
o Now
open the file in internet explorer.
o Snaps
including text and timings of all events will be there in that file.
o By
default, PSR will record only 25 screenshots, but this can be changed to any
number. Click on the small down-arrow next to the help icon, and then select
Settings
o In
any case, PSR is more than just a screenshot capturing tool. Besides automating
the capturing of what’s going on the screen, it will also highlight the user’s
mouse clicks, and, most importantly, will provide a detailed textual metadata
with a description of what the user is doing.
o Enjoy.